I don’t just wait for webhooks. I run a nightly Cron job in n8n that scans the active order database. If Order_Date is more than 5 days old and Status is not 'Delivered', it triggers an 'Escalation' workflow to the logistics partner and an 'Apology' template to the customer.
Learn more about how ShahiRaj uses n8n to automate workflows and improve customer satisfaction.
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