I recently worked on a project that involved building an E-commerce Support Shield using n8n and Vector DBs. The goal was to create an AI-powered tracking automation system that would send real-time updates to customers via WhatsApp. Here’s a high-level overview of the architecture:
n8n was used as the workflow automation tool to integrate with the customer’s e-commerce platform, parcel tracking API, and WhatsApp messaging service. Vector DBs provided a scalable and high-performance database for storing and querying order tracking data.
By implementing this solution on AWS, we were able to automate repetitive tracking updates and empower the customer’s human team to focus on high-touch inquiries. If you’re interested in learning more about this project and how we used n8n and Vector DBs to achieve this, feel free to reach out.
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