We’ve all been there – 5 people trying to use 1 WhatsApp number without it crashing. But how do we make it work? At Chatore, we use a combination of the Cloud API and WebSockets to push messages to a centralized dashboard in real-time. This allows for agent assignment and private notes that the customer can’t see.
Here’s a high-level overview of our architecture:
- Cloud API: Handles incoming and outgoing messages
- WebSockets: Pushes messages to the dashboard in real-time
- Agent Assignment: Assigns agents to specific chats
- Private Notes: Allows agents to leave notes that are visible only to them
With this setup, we can handle multiple agents on a single number without any issues. Learn more about our technical approach.
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